Customer Service | how can we help you?

We’re dedicated to developing and maintaining relationships with our wonderful customers!

frequently asked questions

Have questions about our products?  Check out the frequently asked questions tab on each product page.  Chances are, someone else has had the same question as you.  Great minds think alike!

ordering

Ordering from SoCal Cleanse is simple and convenient. Take your time browsing through our selection of products. After selecting your product click the add to cart button to add your item to the shopping cart. Repeat this step for all products you wish to purchase. You can view your shopping cart anytime by clicking on my cart at the top of the page. When you’re finished shopping, click on the checkout link at the top of the page.
If you prefer not to place your order through the internet, you can call our customer service department at 1-800-991-6488 ext #2 to place an order with one of our helpful representatives.

privacy

In a nutshell, we will never rent, sell, or trade any of your personal information. You have our personal guarantee! That’s just wrong and all sorts of bad karma. We respect your privacy and encourage you to read our complete privacy policy located here.

shipping information

All orders received by 3PM, PST are processed by the close of business the following day. Business days are Monday through Friday, excluding major federal holidays within the United States.

Orders received on Saturday and Sunday are usually processed by Monday or by close of business day on Tuesday. Once your order is processed, it will ship out the following business day from our processing facility in Los Angeles, CA.
To help ensure the best shipping rates and most dependable deliveries, we ship using the United States Postal Service (USPS). Shipping charges are determined by USPS according to the weight of the shipment, the box size, and the destination zip code.

Methods of Shipping
Parcel – 6 to 10 days to deliver
Priority – 2 to 5 days to deliver
Express – 1 to 2 days to deliver
Please Note: International orders will take longer to deliver.

order status

You will receive an e-mail once we receive your order. You can always check the status of your order by logging into the My Account area.

backorders

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by phone or email.

sales tax

We only charge sales tax on orders being shipped to California addresses.

refunds

We are committed to offering our customers the best organic luxury products available. If you are not satisfied with your purchase, return the unused item in its original condition within 15 days of receipt of merchandise for a full refund, less shipping costs. Returns and exchanges are NOT accepted on items that have been opened. If your return is because of an error on our part, (i.e. shipping the incorrect product) we will gladly refund the shipping and charges.

returning your item

Please return all items to:
SoCal Cleanse
PO Box 2321
Los Angeles, CA 90078
Once we receive your package, we will refund your credit card. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately 7 business days to reflect this transaction.

contact

If you didn’t find the answer you were looking for here, please feel free to contact us with any questions, comments, concerns or suggestions. We truly value all of our customers and look forward to your continued loyalty and support of our products.